Built and deployed an automated WISMO FAQ flow in Gorgias, cutting ticket-handling staffing from 2–3 agents to 1 while raising self-service resolution 20%.
Maintained 98% SLA compliance across CRM (Gorgias) and Shopify operations while implementing automations to reduce manual task volume.
Negotiated an improved shipping rate with a key supplier, reducing fulfillment costs across UK and USA operations.
Sourced and evaluated a new UK warehouse location, securing a lower shipping cost structure for cross-border fulfillment.
Mar 2022 — Present
Sales & Customer Service Team Lead — Gold's Gym
Lead the front desk customer service team while tracking and managing sales performance metrics using GymSales.
Achieved a 6% increase in outreach sales during peak seasons through targeted digital and community-focused promotions.
Leveraged Instagram Ads and social tools to boost membership sign-ups and brand visibility by 12%.
Aug 2020 — Dec 2021
Marketing Coordinator — GoExplore.city
Managed a team of four to execute SEO and email marketing campaigns, growing website traffic 15% in six months.
Published 50+ articles on sporting events and culture, using Google Analytics to optimize engagement.
May 2024 — Dec 2024
UX Designer / Marketing Director — BullyFree Foundation Canada
Helped secure a $20,000 grant to expand anti-bullying programs across schools in Vancouver and the Lower Mainland.
2026 — Present
Founder — lifewithmish.com
Building a digital brand documenting a personal fitness and life journey while completing the Precision Nutrition Level 1 certification.
Education & Certifications
Enrolled Apr 2026
Precision Nutrition (PN) Level 1 — Candidate
2024
Diploma in Digital Marketing — Canadian College of Technology & Business
Skills
3PL CoordinationInventory ManagementWorkflow AutomationZapierSEOKlaviyo Flows & SegmentationPaid Social (Instagram Ads)Shopify & GorgiasGoogle AnalyticsClaude & ChatGPT WorkflowsPrecision Nutrition Coaching (In Progress)